Key takeaway
- Rendr launches PIN Verification to improve security and accountability for high-value or sensitive deliveries.
- Customers receive a unique PIN to confirm their identity at the time of delivery, reducing fraud and misdelivery
- The feature is fully integrated into Rendr’s platform, supporting compliance, trust, and a reliable audit trail.
At Rendr, we're always looking for ways to elevate the safety, accountability, and reliability of last-mile delivery—especially when it comes to sensitive or high-value items. That’s why we’re excited to introduce PIN Verification, a new feature designed to provide an added layer of assurance for merchants, drivers, and customers alike.
What is PIN Verification?
PIN Verification is a secure, digital handshake between the driver and the recipient. When enabled, the customer must provide a unique, time-sensitive Personal Identification Number (PIN) upon delivery—confirming their identity and authorising the release of the item.
This feature is available across all delivery modes and is seamlessly integrated into the Customer Experience Flow.
How It Works
- Order is Placed
The system determines whether the delivery requires a PIN based on merchant configuration. - PIN is Generated
A unique PIN is assigned to the order and shared securely with the recipient via SMS, email, or tracking link. - Driver Verification at Delivery
When the driver arrives, the customer is prompted to provide the PIN. This is entered to confirm identity before completing the delivery. - Delivery Confirmed
Once the correct PIN is entered, the delivery can be successfully completed.
Why It Matters
- Enhanced Security: Reduces risk of misdelivery and fraudulent claims by ensuring the right person receives the parcel.
- Audit Trail & Compliance: Provides a verifiable delivery log.
- Customer Confidence: Builds trust with end recipients by introducing a clear step of accountability.
Looking Ahead
PIN Verification is just one part of our commitment to secure, compliant, and intelligent delivery orchestration. As we continue to evolve the Rendr platform, we’re working on advanced delivery safeguards designed to future-proof the last mile.
