Managing returns and customer collections has traditionally been a costly and manual process — one that slows down replenishment, burdens store teams, and adds friction to the customer experience. At Rendr, we believe returns and pickups should be just as smart, seamless, and automated as deliveries.

That’s why we’ve launched Customer Pickup & On-Demand Returns — a powerful new delivery mode built directly into the Rendr platform. Whether it’s a customer returning a recent online order, a store retrieving a pharmacy script, or a business collecting important documentation from a client, our solution makes reverse logistics as simple as a tap.

How It Works

Through Rendr’s platform, merchants can now orchestrate pickup requests directly from a customer’s home, office, or designated location and route them straight back to the store or warehouse — all with the same intelligence and automation that powers our forward deliveries.

This new mode supports:

• eCommerce Returns: Schedule and dispatch a carrier to retrieve an item from a customer, reducing return friction and expediting inventory restock.
• Pharmacy Script Pickups: Enable customers to have prescriptions collected and securely returned to pharmacy for processing.
• Document & Equipment Collections: Arrange time-sensitive pickups for devices, contracts, or sensitive materials needing direct return to base.

Fully Integrated, Seamlessly Automated

What makes this feature different is that it’s native to the Rendr platform — meaning:

• No separate workflow or third-party integration is required.
• Pickup requests are created, tracked, and managed within the same dashboard and API endpoints used for store to door deliveries.
• Carrier selection, SLA enforcement, and issue resolution all follow Rendr’s intelligent orchestration engine.

Why This Matters

Returns and reverse logistics are no longer just operational tasks — they’re a critical part of the customer experience and a lever for cost optimisation.

By offering on-demand collections, retailers and service providers can:

✅ Eliminate friction for customers who don’t have time to visit a store or post office
✅ Accelerate the return-to-shelf cycle, improving stock availability and cash flow
✅ Provide a premium service layer for high-value items or priority customers
✅ Unify their logistics stack by using a single platform for all delivery modes — forward, return, and pickup

Backed by Rendr’s Network & Carrier Agility

Whether fulfilled by Rendr’s own delivery network, existing courier accounts, or trusted third-party carriers such as Australia Post or StarTrack, Rendr ensures each pickup is handled with precision. Our orchestration technology intelligently matches each job to the right provider based on location, urgency, and handling requirements — even dynamically adjusting if conditions change.

The Future of Fulfilment is Fully Connected

Customer Pickup and On-Demand Returns are part of Rendr’s broader mission to simplify and unify fulfilment operations for modern retailers. By turning logistics touchpoints into smart, configurable flows, we help businesses reduce manual effort, meet customer expectations, and move inventory with confidence.

This is just one of the many ways Rendr is expanding beyond traditional delivery — building a connected, intelligent ecosystem that supports the entire customer journey.

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