Information We Collect About You
Personal information has the meaning given to that term in the Privacy Act and includes information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable.We aim to collect personal information only if it is reasonably necessary to providing the product, service or information you have requested from us. The type of personal information that we collect about you depends on the type of dealings with us.In general, you can assume that we may collect the following personal information about you:name;address;email address;telephone number and other contact details; andpayment information such as credit or debit card details.
Who We Collect Personal Information About
During the course of our business, we ordinarily collect personal information about the following people:Service Recipients: users who request deliveries of products or services available on the Sites.Drivers: users who provide the delivery services on the Sites.
Why we Collect and Use Personal Information?
We Will Collect Information for the Following Purposes:
establish and maintain your relationship with us, including in some cases disclosing your name and address (as required by law, such as to government authorities and agencies) and providing you with information necessary to allow you to remain in contact with us;provide the information to our financial institution and to our bill payment systems provider for the purposes of payment to us for your purchase;answer any inquiry you make;register you for events or promotions;conduct and improve our businesses and improve the customer experience;assist us to make our services more valuable or useful to you;provide you with updates;identify and tell you about other products or services that we think may be of interest to you;optimise our products and services including our web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider).use for internal purposes, including but not limited to improving the content of our sites. We may also collect, use and exchange your information in other ways where permitted by the Australian Privacy Principles.When we collect your information, we will give you the ability to indicate that you do not want us to use your personal information for disclosed secondary purposes. At any time, you may notify us of your preference on this issue by contacting our privacy officer by email or at the address detailed below. Please allow a reasonable time for your preference to be implemented.
Types of Personal Information We Collect
The types of personal information collected and held by us will vary depending on your dealings with us. This information may include but is not limited to any or all of the following:name, address(es), telephone number(s) and other contact details;associated company name(s), position, occupation and other business details;electronic address(es);credit card details (see Security Policy below);transaction details relating to your purchase of the products or services;details of your purchasing preferences and any other details which may be requested;Your company name and ABN automatic data collection of your unique device identifier, device information, device type, hardware model, operating system version, mobile network information, web request, IP address;log information, details of how you used our service, such as your search queries and Internet protocol address;device event information such as crashes, system activity, hardware setting, browser type, browser language, the date and time of your request and referral URL;cookies;location information (to determine your requested delivery location);tracking information such as order history, purchase history, delivery location history and click tracking; and documentation required for us to provide you with our services.You do not have to provide us with any personal information, however if you do not do so we may not be able to complete a transaction you have entered into, finalise payment of products or services you have ordered, provide your details to the merchants for delivery of products and services you have ordered, validate your entry in a promotion, or otherwise provide you with the services or benefits you have requested.
How We Collect Information
Sharing of Your Personal Information
Where we have your express or implied consent, or where we are otherwise permitted by law to do so, we may also use and disclose your personal information to send updates, other relevant information and direct marketing to you from us, merchants, corporate partners or third party companies, organisations or individuals.The direct marketing may relate to our services, the products and services of merchants, the products and services of the corporate partners or third parties or to keep you informed of new developments we believe may be of interest to you.If you do not want to receive direct marketing, you can ask us not to contact you and not to disclose your information to others for that purpose, by contacting our privacy department by email or at the address detailed below without charge. We will respect your request to decline to receive these marketing communications.
Quality of Information
We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete.If you believe that the information we hold is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that you believe the information is inaccurate, incomplete or out of date.
How We Store and Protect Personal Information?
Any information posted by you on review forums and/or communicated in chat areas becomes public information. While we strive to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a review forum.You should be aware that any information you provide in these areas may be read, collected, and used for any purpose by others who access them. We are not responsible for the personally identifiable or other information you choose to submit in these areas. To request removal of your personal information from these areas, please contact our privacy department by email or at the address detailed below.
How You Can Access Your Personal Information?
You have a right to request access to, or the correction of, your personal information that we hold about you, subject to exceptions allowed by law. You may be required to put your request in writing for security reasons.We will give you access to, or correct, your personal information unless there is a lawful reason for refusing your request for access or correction. If we refuse your request we will give you a written notice explaining our reasons for that refusal and how you may complain about that refusal.In most cases, we will endeavour to respond to your request within a reasonable time (but not more than 30 days) after the request is made.We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system), risk the privacy of others or would be extremely impractical.
Website and Cookies
What You Should Know About Internet Privacy
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or internet cafe. You as an individual are responsible for the security of and access to your own computer.Whenever you voluntarily disclose personal information over the internet, this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.
How to Contact Us or Make a Complaint?